Refund policy



If you are a consumer, you have the right to withdraw from the contract by informing us of your intention to return the products within 14 days of receipt of the goods. 

This means that you can communicate your intention to return the products within 14 days after the product has been delivered.

That's how:

Make sure that the products are in the same condition in which you received them.

We remind you that damaged, modified or manipulated products cannot be returned. 

Contact our customer service at WhatsApp + 39 351 69 22 552

Or write an email to

Indicating your intention to return the product.

Attention! If the price of the products you wish to replace has changed since you placed the order, the price difference will not be refunded.

As required by the directive examined in regulation 524/2013 / EU by the European Commission to protect the actors who take part in the purchase process on an e-commerce, any complaints can be reported on the site.


How soon will I receive my refund? 

Once we have received your package and have verified the suitability of the return, we will proceed with the refund within 2-3 days with the same payment method that you used for the purchase:

Purchase by credit card: the time it takes to display the refund on your account depends on the institution that issued the card.

We cannot make refunds by other means (top-ups on cards, postal orders, bank checks, cash).

Therefore, check the status of the refund by logging into your credit card account, PayPal account or your bank account. We recommend that you wait at least 10 days if you want to ask our customer service for verification.